Terms and Conditions
1.1 These Terms and Conditions of the company NG STYLE LTD (referred to as "Seller”) apply to all contracts concluded between a customer or a client and the Seller relating to all goods and/or services presented in the Seller's online shop. The inclusion of the Client’s own conditions is hereby objected to, unless other terms have been agreed.
1.2 These Terms and Conditions regard to contracts, the supply of goods presented by the Seller in his online catalogue apply accordingly, unless expressly otherwise agreed upon.
1.3 Regarding contracts for the delivery of products, these Terms and Conditions apply accordingly, unless expressly regulated otherwise.
1.4 A customer pursuant to these Terms and Conditions is any person concluding a legal transaction for a purpose connected neither to a mainly commercial nor a self-employed occupational activity. A trader pursuant to these Terms and Conditions is any natural or legal person or partnership with legal capacity acting in the performance of a commercial or self-employed occupational activity when concluding a legal transaction.
2) Conclusion of the Contract
2.1 The product descriptions in the Seller’s online shop do not serve as binding offers on the part of the Seller, but are merely descriptions which allow the Client to submit a binding offer.
2.2 The Client may submit the purchase via the online order form integrated into the Seller's online shop. In doing so, after having placed the selected goods and/or services in the virtual basket and passed through the ordering process, and by clicking the button finalizing the order process, the Client submits a legally binding offer of contract regarding to the goods and/or services contained in the virtual basket. The Client may also submit his offer to the Seller by telephone, e-mail, post or per online contact form.
2.3 The Seller may accept the Client’s offer within five days,
by providing an online written order confirmation or a confirmation in written form (fax or e-mail), when the receipt of the order is confirmed by the Client
by delivering ordered goods to the Client, when the receipt of the order is confirmed by the Client
by requesting the Client to pay after placing his order.
The contract will be concluded at the time when one of the previously mentioned alternatives occurs. Should the Seller not accept the Client's offer within the previously mentioned period of time, this shall be taken as rejecting the purchase, meaning that the Client is no longer bound by his statement in the first place.
2.4 Order processing and contacting takes place via e-mail and automatic order processing. It is the Client’s responsibility to ensure that the e-mail address he provides for the order processing is accurate so that e-mails sent by the Seller can be received at this address. It is the Client`s responsibility, if SPAM filters are used, to ensure that all e-mails sent by the Seller or by third parties can be delivered.
3.Right to Cancel
3.1 Customers are entitled to the right to cancel their order.
3.2The refund amount for a canceled order will be refunded only to the card from which the order was made.
3.2 Detailed information about the right to cancel is provided in the Seller’s Warranty/Shipping & Returns.
3.3 The right to cancel does not apply to customers outside the EU.
4) Prices and Payment Conditions
4.1 Unless otherwise stated in the product description the prices indicated display the total amount and include the value-added tax. Any possible additional delivery and dispatch costs are specified separately in the product description.
4.2 Payments can be made using one of the methods mentioned in the Seller’s online shop.
4.3 In case of delivery to countries outside the European Union, additional costs may be incurred in individual cases for which the Seller is not responsible and which have to be taken care of by the Client. This includes, for example, transfer fees charged by banking institutes (transfer charges, exchange fees) or import duties or taxes (customs).
4.4 If prepayment by bank transfer has been agreed, the payment is due immediately after conclusion of the contract, unless the parties have arranged upon a later date.
5) Shipment and Delivery Conditions
5.1 Goods are generally delivered to the address indicated by the Client, unless agreed otherwise. In case of an order placed via the Seller's online order form, the delivery address specified in the online order form would be the actual delivery address.
5.2 Should the assigned transport company return the goods to the Seller, because the delivery to the Client was not possible, the Client bears the costs for the unsuccessful dispatch. This shall not apply, if the Client exercises his right to cancel effectively, if the delivery cannot be made due to circumstances beyond the Client's control, or if the Client has been temporarily not available to receive the package, unless the Seller has notified the Client for a reasonable time in advance about the service.
5.3 The Seller reserves the right to withdraw from the order in the event of incorrect or failed delivery. This only applies if the Seller is not responsible for failed delivery.
If the Client acts as a consumer, the following restriction applies to used goods:
Claims for defects are excluded if the defect does not occur until 14 days after delivery of the goods. Defects that occur within 14 days of delivery of the goods will be taken care of as it states here (see Warranty/Shipping and Returns menu)
7.1 The warranty will not apply:
to a product, which was not used, in accordance with its usual application.
to claims for damages and reimbursement of expenses by the Client.
If the client has meaningly forced the defect.
7.2 Furthermore the Client has to immediately notify the Seller of any obvious transport damages and the Seller has to be informed accordingly (see Warranty/Shipping and Returns menu) . Should the Client fail to inform the Seller within the 14 day period of time after receiving the goods the claims for defects will not be applicable.
7.3 The Seller is not liable for any defects which may occur during shipment from a third party delivery company - the respective service provider is solely responsible for them. In this case the contractual conditions of the respective service provider shall apply.
The Seller is liable to the Client contractual claims and for claims of liability regarding damages and compensation as follows:
8.1 The Seller has unlimited liability regardless of the legal ground:
- in case of intent or gross negligence.
- in case of injuries of life, body, or health resulting from intent or negligence,
- in case of a promise of guarantee, unless otherwise provided,
- in case of liability resulting from mandatory statutory provisions such as the product-liability-law.
8.2 If the Seller negligently infringes an essential contractual duty, the liability to pay damages shall be limited to the foreseeable, typically occurring damage, unless unlimited liability applies pursuant to the aforementioned Section. Essential significant contractual obligations are obligations the contract imposes on the Seller according to its content to meet the purpose of the contract and whose fulfillment is essential for the due and proper implementation of the contract and on the fulfillment of which the Client can regularly rely.
8.3 For the rest, the Seller’s liability is excluded.
8.4 The aforementioned provisions on liability apply also to the Seller’s liability regarding his legal representatives and vicarious agents.
9) Special conditions for repair services
If the Seller is responsible for the repair of a Client's item under the terms of a contract, the following shall apply:
9.1 Repair services shall be provided at the Seller's place of business, therefore all items will be send to the Sellers address - Georgi Georgiev NG STYLE LTD Atanas Kamenarov 11 Str. Plovdiv, Bulgaria. All shipping and customs expenses will be covered by the Client.
9.2 The Seller shall render his services at his discretion either himself or by qualified personnel selected by him. The Seller may also make use of the services of third parties (subcontractors) who act on his behalf. Unless otherwise stated in the Seller's service description, the Client has no right to select a specific person to perform the desired service.
9.3 The Client must provide the Seller with all information necessary for the repair of the item unless its procurement does fall within the Seller's scope of duties according to the contents of the contract. In particular, the Client must provide the Seller with a comprehensive description of the defect and inform him of all circumstances which may be the cause of the defect found.
9.4 Unless otherwise agreed, the Client must send the item to be repaired to the Seller's place of business at his own expense and risk. The Seller recommends the Client to conclude a transport insurance for this purpose. Furthermore, the Seller recommends the Client to send the goods in suitable transport packaging in order to reduce the risk of transport damage and to conceal the content of the packaging. The Seller will immediately inform the Client of obvious transport damage so that the Client can assert any rights he may have against the transport company.
9.5 The return of the goods shall be at the Client's expense. The risk of accidental loss and accidental deterioration of the item passes to the Client when the item is handed over to a suitable transport person at the Seller's place of business. At the Client's request, the Seller will conclude a transport insurance for the goods.
10) Sales and Promotions
10.1The Seller reserves the right to determine always the date and duration of a Sale or Promotion (Product price reduction) of any product of his online store. The percentage reduction will apply only on the products mentioned in the promotion at hand. No exceptions will be made in case of price reduction orders made outside of the timeframe set by the Seller.
10.2For Promotion Codes the same rules will apply as mentioned above.
11) Applicable Law
11.1 The law of the Republic of Bulgaria shall apply to all legal relationships between the parties under exclusion of the laws governing the international purchase of movable goods. For consumers, this choice of law applies only to the extent that the granted protection is not withdrawn by mandatory provisions of the law of the country in which the consumer has his residence.
11.2 Furthermore, this choice of law regarding the right to cancel does not apply to consumers who are not nationals of a Member State of the European Union at the time of concluding the contract and whose exclusive domicile and delivery address are located outside of the European Union at the time of concluding the contract.
12) Alternative Dispute Resolution
12.1 The EU Commission provides on its website the following link to the ODR platform: https://ec.europa.eu/consumers/odr.
This platform shall be a point of entry for out-of-court resolutions of disputes arising from online sales and service contracts concluded between consumers and traders.
12.2 The Seller is neither obliged nor prepared to attend a dispute settlement procedure before an alternative dispute resolution entity.